Hellopeter
Share Your Experience
SR
Sarika R

1 reviews | Active since Jan 2024

04 Apr 2026, 11:01

Vodacom’s service as an ISP for fibre is horrible

Vodacom decides to migrate our services to Vumatel without informing us. This has led to no internet services to us since last week Thursday in the General Albertspark area in Alberton. Some residents have had no internet since 23 March. Vodacom monopolises the market and still require payment for services that are no been provided. As consumers we have the right to demand a reduction in the bill for the number of days we do not have service. Vodacom has not provided an ETA and continues to disregard the urgency to restore services. We seriously need more ISPs in General Albertspark to increase consumer choice! Vodacom your lack of consumer support is pathetic to say the least! We demand restoration of internet connectivity urgently!

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2026, 14:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SR
Sarika R's update06 Apr 2026, 06:58
Reviewer Update
I still have not received assistance to date. We still do not have internet connection. Your escalations do not go anywhere. It’s ridiculous! I keep calling your contact centre and they keep advising that Vumatel has not provided an update. Clearly Vutamel and Vodacom are not doing much to resolve this issue. I want resolution. Do not close my complaint until I get my internet connection back!