Vodacom’s Service as an Internet provider

I am a valued customer of Vodacom and to say the least I notice their service standards have dropped drastically. I recently ended a Fibre contract with RSAWEB that I had running for a year to move over to Vodacom that I considered a better service provide. My contract ended on 31/3/2024 with RSAWEB. On the 1st of April I contacted vodacom and spoke to a Tauriq Meniers email *** who stated that I needed to send pictures of the Vumatell box and context the vodacom router of which I did. He did state all information was added to ticket Vodacom: Vodacom: Service request SR*** update NoReply(2-11PRO68M). and I should have activation in 2-3 days.

To my dispair this did not take place. On the second I just thought I will call in and check on the status of the log I spoke to a Hoozair +***7 who stated that the other isp provider is still locked onto the network so I sent the cancellation letter of the previous provider. I had to call and confirm a cancellation screenshot from RSAWEB to provide to vodacom. This was then given to them on Tuesday night. On Wednesday I called and spoke to a Lauren +***3 who then stated no pictures are uploaded of the vuma box and ask me again to send pictures of which I did. She assured me she will upload and escalate. During this whole situation you will notice I have not mentioned vodacom getting back to me. The service has deteriorated so much it’s horrific.

On Thursday I sent a Watsapp to check the progress as they say please Watsapp me anytime to check on the progress but to date she has not rep**** on the watsapp.On Friday I spoke to a Nandipa +***0 who confirmed that she could not see the pictures of the Vumatell box uploaded and she once again requested me to send this to her which I did and she stated that it was not escalate to the technical team to activate the account. She put this on high priority and escalated.

On Saturday I called and demanded to speak with a supervisor of which I needed to hold on for approximately 10 mins before talking To him (Lesley I stand to correction) and he said he would call me back as he escalated it to Neo and the other team to check who could assist with an installation.

It’s now 8:23am Sunday morning with no internet and another call made to follow up with Byron Benjamin At email ***.

I have mentioned I am studying and use the internet for exams and research.

This service is atrocious to say the least.

For me right now my feelings are I should have not even considered Vodacom as an ISP provider.

Still waiting for activation after 6 days Going to the 7th. This makes it a whole week without Internet!

Disappointed!