TZ
TANITA Z

1 reviews | Active since Dec 2015

03 Aug 2020, 10:51

VODACOM'S **** SERVICE

Vodacom, I phone this morning to speak to an agent as I cannot understand if my Contract is only R785.00 a month, why is it that from last year septembet till now i have almost paid R6000 toward a contract that was only maybe 6 months outstanding, which i brought up to date, and then had to further pay more than R3000.00 EXTRA just so you can unblock my account.

then get a phone call from an agent, to tell me they can see im due for an upgrade, when my contract is only upgradeable in a years time.

Then when I phone to ask for a recon on my account because somewhere you guys are bull****ting me, I get told that my account has always been in arrears.. I'm sorry you can go F@#$% yourself.

I know what ive been paying and how many times am I suppose to pay this damn contract up to date before you assholes realise I'm paying more than i should.

Fix my **** before I make any more payment towards your company or cancel my whole damn contract which i have paid up!!!

0
Replies (1)
Vodacom
Vodacom's reply03 Aug 2020, 11:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team