Vodacom's ********** Service!!!

I am extremely disgusted, shocked as well as saddened at the service from Vodacom, i called Vodacon in May to inform them that i am relocating and would like the fibre relocated to my new residence, i provided them with the full address and location of my new residence, they loaded a relocation request and informed me that the complex is fibre ready they did another contract and confirmed there is fibre in the complex, i did not hear from them for more than a week, i called to follow up and they informed me that I will receive an email in the next week or so from the installation department, 2 weeks pass by and I still hear nothing, I call back and demand to speak to a team leader they put me through to Seline in fibre retentions team leader , i express my concerns and dismay, she then tells me that my order is pending due to an issue with my address, she requests a copy of my lease agreement of my new premises which has the full address , I email it to her, she then informs me that it has been escalated and someone will call me as there is fibre infrastructure in the area, I informed her that i am going away and the technician must please call me after a certain date, i get back from my trip and there is no communication at all, nobody even tried contacting me, it is now June, I call Seline again and she repeatedly does not return my calls or emails, i must have called her 7 times before she calls me back and then tells me she does not know why nobody got a hold of me but she will follow up, days later I hear nothing, I call again, we are now in the 3rd week of June, I get a call from a Neo, who assured me he will email me feedback, he emails me that Vumatel cannot find infrastructure using my address, and he requested for my full address and pin location which i have provided. He then gets a Vumatel gentlemen to call me, they sends a Vumatel technician to my premises and he informed me that they do not have service infrastructure in my residence and he will inform vodacom of this, the next day around the 23rd June I call Seline and inform her that there is no infrastructure as per Vumatels email which I have sent to Seline and Neo, bear in mind my debit order had gone off on the 1st of June and again 1st July with me having zero service,

I call Seline again and informed her that i am paying for no service, she said she will log a case for them to refund me and cancel due to Vodacom not being able to provide service, it is now August, i have a service request number logged however nobody has called me to resolve my refund of my debit orders, every person I call at vodacon informs me that this is not their department and they shift the blame to other departments which never call me, i have called vodacom around 50 times, and the service is disgusting, ppl like Seline, Ilhaam, Uzayr, Nelisiwe, Lubababo Tashe, all these ppl are rude and display extreme unprofessionalism, they all promise to assist or to get someone that is dealing with my matter to call me but never do, I have been in tears with the manner in which they treat clients, and take our money without assistance, disgusted!!!!! I have more names on record that i will be happy to provide to the head of the complaints department, what is more sad is that when you request for a customer complaints manager or department to report their service to, they cannot remember or refuse to provide you with the names, today i was transferred back and forth repeatedly and all they could tell me is that usually someone should have called me with feedback however they cannot tell me why nobody has called me, when i leave msgs for managers to rerun my call nobody does,

I have lost all faith in Vodacom, I need my money back for the service they could not provide despite assuring me that they have infrastructure however no infrastructure, but still debited me???? Their lack of empathy is even more sad. All the calls are recorded and honesty i hope a manager can contact me and listen to my calls to them pleading for assistance.

I have all emails on record. Once again I am saddened and disgusted!!!