Vodacoms rotten upgrade services

Vodacom never disappoints when it comes to ROTTEN customer service. Did an online upgrade, got confirmation email. Thought i'd phone and follow up when phone will be delivered, they said: no we have to speak to the main account holder. Ok, so my spouse phones in, they said: No they can't help her someone else has help that knows what they doing. she didnt phone general enquiries....we were busy with upgrades and contracts department.....VODACOM, YOUR OWN PEOPLE DON"T EVEN KNOW WHAT TO DO. So they they'll get back to us in 48hrs.....2 days......really. I want this sorted out now