Vodacom's rotten Fibre division

Vodacom has informed me on Friday that my Fibre line was cancelled. I did not order such a cancellation. I had not received feedback with regards to this matter yet. So I tried phoning the Fibre Call centre. I got the same script about how the email was marked as important.

I was then asked to hold and the agent I spoke to hung the phone up.

This is absolutely ridiculous as it seems Vodacom lets anyone make changes to my account without my authorization or my consent.