VODACOMS RESOLVE IS IN FACT UNRESOLVE

1. Account no ***9-4, Reference number EC-OWYN-13SYCL, CELL NUMBER *** Statement date 03/04/2015. I reported a case of ***** in Jan 2015 and after months Vodacom confirms to me that the case has been resolved and that the credit on my account will be utilised to pay part of the next month's account. It turns out to be not resolved. On Invoice no B*** I am billed again for the same cell no. How is that possible?<br> 2. Invoice no V771779 dated 10-03-2015 I am now billed for a delivery I received for a uChoose Smart M for 3 amounts total R447.00. Whatever it is, was apparently delivered to my residential address. The only delivery I received was the Wi-Fi cell no *** in I think November 2014 and my contract cost for that is correct.<br> I have been a satisfied customer for 15 years, then the problems started. I get the feeling one client terminating his contract is nothing to the mighty Vodacom. It feels like you are battling a giant and you can't win.<br>