Vodacom's refusal to resolve my problem.

There has been some progress but the problem is still not fully resolved. Mondo Team Supervisor called me on 06May 2021 in response to the 4th review pasted. She informed me the request to cancell the 072... duped contract and reinstate the wrongfully cancelled contract for 082... was elevated to Vodacom to correct. She promised to call me back one corrected to give me feedback. To date no feedback was provided. On 01 June 2021 a debit order for R1397.62 went through my bank account. This amount includes the amount for contract 082... phone as per the upgrade done on 25 Jan 2021. Based on that I assumed the contract is now reinstated and never went into the nearest Vodacom shop to check. I thought the benefits of R200.00 talk time and 650 megabytes for data as part of the upgrade will be loaded on 02 June 2021. To date, the benefits are still not loaded, my phone is still on prepaid and I buy airtime. I AM NOW BEING ****** OF THE BENEFITS GOING WITH THE UPGRADED CONTRACT. I am now convinced Vodacom refuses to resolve this mess they created, and for sure there are many customers going through the same frustration or do not know they've been duped. I have reported the matter to Consumer Commission.