Vodacom's reason for not returning lost data

Dane Larson, Vodacom’s IT specialist called me at 08:35 on 29 August to explain why Vodacom would not return data that I had lost due to Vodacom’s data wipe out saga in August. Dane responded to an e-mail I sent to then outlining the time it should have taken with a good link, had I used the link for the full time to upload or down only 1 Giga byte of data. Simply put (8 X 10 power of 9 )/ (4 X 10 Power of 6 ) ie for (4 mega bit per second on a good 4G link)to determine the time. 15 gig would indicate 7,5 hours and I had not been on the internet for close to that time, and certainly not upgrading downloading or uploading for a fraction of the time. Dane claimed that he could prove that with a 300 Kbit data rate, it would take a fraction of the time to use the data and that my calculations were nonsense. I was asked why only I was experiencing these problems. I asked Dane to forward me their findings and calculations so that I may use this when I communicate with ICASA. Evidently Dane works with ICASA on a weekly basis, I can understand why. Dane, I do apologize for telling you that you were talking bull, -I may have used a stronger word - and that with experts like you, it is understandable that Vodacom are in the mess they are. My windows 10 tools menu and Internet usage indicate a 30 day usage of 1.8 Gig at the time, I believe this to be more reliable than Vodacom's records.