Vodacom's ****py service

My home internet was cancelled by vodacom's technical department due to insufficient signal in my area, I have been waiting since November for them to fetch their router & Vodacom has not collected. I am not forced to pay for a service that I am not receiving. I called Vodacom regarding this & I am been sent from pillar to post. I regret the day I decided to become their customer, vodacom's service has declined badly.