CN
C'hle Nzuza

1 reviews | Active since Aug 2019

01 Aug 2019, 21:41

Vodacom's ****py service

I have a contract with Vodacom and I failed to pay the contract, and was behind by 2 months. I paid for the 1 month and Vodacom disconnected my line, so I called one of their consultants and we came into a agreement whereby I owed R409 and was suppose to pay R320 for the my line to be reconnected and the rest month end of August. I did that as agreed within a hour and provided proof of payment to one of Vodacoms service centres in Pietermaritzburg and they sent an email of the receipts as proof of payment to Vodacom. I have been waiting for the last +- 32 hours for them to reconnect my phone number and they are not doing so. I have continuously called Vodacom's customer care line and they do not pick up the call neither do they respond. I keep being transferred to a voice prompt stating they will call me back I must leave a number and still nothing.

I visited another Vodacom service centre in Westwood and they stated there is nothing they do and stated that the payment is showing but their system will refresh and my number will be reconnected. When I ask them how long it takes, they state every 4 hours and there is nothing they can do I must wait.

NOW I DON'T KNOW WHETHER I MUST WAIT TILL I DIE OR WHAT ?

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