Vodacom's ****py client services has done it not one but twice in one year.

In July of 2024, an agent from vodacom phoned me as I qualify for an upgrade, which I took. She told me that the samsung phone and samsung watch and data was on promotion for R534PM. So in August, I did not notice the full amount of R844 since I had credit on my account. On the 16th September, I received an email that my account is arrears with R1000. I spoke to an agent today who gave me the shock of my life. I'm paying extra for the data and the watch that is supposed to be on PROMOTION. I went to a vodacom shop where they gave me the full details as to what I'm paying. Apparently, I'm still paying the previous device since the original contract would only expire in December. If someone tells you thaf you qualify for an upgrade you automatically think that the same contract will just continue, you're only getting new device because once again the agent FAILED to tell me that, "oh by the way, you're going to pay for the old device still"

I've been with vodacom for YEARS, and never have I had to pay for the previous device.

Seriously vodacom, you're making a big name for yourself with hello Peter because this is NOT the first time I have to deal with issues, WITHIN THE SAME DAMN YEAR!

If vodacom wasn't the best service provider amongst all the others, I would have taken my business somewhere else a long time ago.

You need to properly train your agents to give the client the correct details.