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FADW
Frans Arend De Waal

1 reviews | Active since Jun 2019

01 Jul 2019, 12:08

Vodacom's promises to reply on your review is a lie

Hi, just want to elaborate on my bad experience with Vodacom. I reported the way they ******* me in subscribing for a modem with 20gig at only R 200 per month which ended up in being R 8500 apparently I went over the 20gig which I stated without questioning must not happen. They then send a reply on my previous review on hellopeter.com that they will answer me on whattsapp. Entering the second week without any comms from them. Very upset. people be warned if they phone you with so called specials?

0
Replies (2)
Vodacom
Vodacom's reply02 Jul 2019, 08:25
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Jul 2019, 11:54
Official
Dear Customer

We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre  on 082 1940 (Free from any Vodacom simcard)

We apologize for the inconvenience and the service experienced.

Regards, 
Vodacom Consumer Website Team.