1 reviews | Active since Apr 2020
VODACOM'S POOR SUPPORT SERVICE
VODACAOM ITS NOW THE 4TH DAY AND OUR CLIENT IS STILL OFFLINE,WE HAVE SEND YOU NUMEROUS EMAILS WITH ALL THE DETAILS AND NOT ONE OF THE BELOW RECIPIENTS REPONDED OR PROVIDE FEEDBACK,YOUR SERVICE IS EXTREMELY POOR,THE CLIENT(LAWFIRM) IS LOOSING BUSINESSS
SEE BELOW COMMUNICATION
From: Sylvester Meyer <***> Sent: Thursday, October 14, 2021 9:00 AM To: Jermaine <***>; Cornelius, Noegh, Vodacom South Africa <***>; Xana, Tokoza, Vodacom South Africa (External) <***>; Govender, Nolan (Business Partners), Vodacom South Africa (External) <***>; Laher, Sufyaan, Vodacom South Africa <***>; Masango, Mpho, Vodacom South Africa (External) <***>; Thobejane, Lerato, Vodacom South Africa (External) <***>; *** <***> Cc: Mogale, Karabo, Vodacom South Africa <***>; *** <***> Subject: Re: Vodacom: Service Request#SR*** has been logged with Vodacom 1940 FMC Support Can someone come back to client, it has been 3 days without internet and we are losing money.
We can’t log into infrastructure and it’s at risk !!!!!
iTekie Logo
iTekie Line
SYLVESTER MEYER
CEO
Mobile
***
***
Phone
***
Address
377 Rivonia Boulevard, Sandton
website
www.itekie.com
instagram facebook twitter @itekiedotcom
This email contains privileged or confidential information and is intended only for the named recipients. If you have received this email in error or are not a named recipient, please notify the sender and destroy the email.
iTekie has a COVID-19 management plan in place. We prioritize maintaining a safe workplace; encourage social distancing and uphold privacy and confidentiality for those we work with. We have reduced the need to attend your offices to necessary visits, and are minimizing in-person meetings. We have enhanced digital communications with you through telephone & web conferencing, secure email, etc. In the event the risk of COVID-19 increases and affects our ability to provide IT Support services or representation, we will make the best arrangements within our power to meet your specific requirement.
We appreciate your understanding.
From: Jermaine <***> Date: Tuesday, 12 October 2021 at 10:47 To: Cornelius, Noegh, Vodacom South Africa <***>, Xana, Tokoza, Vodacom South Africa (External) <***>, Govender, Nolan (Business Partners), Vodacom South Africa (External) <***>, Laher, Sufyaan, Vodacom South Africa <***>, Masango, Mpho, Vodacom South Africa (External) <***>, Thobejane, Lerato, Vodacom South Africa (External) <***>, *** <***> Cc: Mogale, Karabo, Vodacom South Africa <***>, Sylvester Meyer <***>, *** <***> Subject: Re: Vodacom: Service Request#SR*** has been logged with Vodacom 1940 FMC Support
Hi
We have not received any assistance or feedback since the call was logged,please urgently investigate and revert back.
Regards
iTekie Logo
iTekie Line
Jermaine MEYER
Technical Director
Mobile
***
***
Phone
***
Address
277 rivonia road
website
www.itekie.com
instagram facebook twitter @itekiedotcom
This email contains privileged or confidential information and is intended only for the named recipients. If you have received this email in error or are not a named recipient, please notify the sender and destroy the email. iTekie has a COVID-19 management plan in place. We prioritize maintaining a safe workplace; encourage social distancing and uphold privacy and confidentiality for those we work with. We have reduced the need to attend your offices to necessary visits, and are minimizing in-person meetings. We have enhanced digital communications with you through telephone & web conferencing, secure email, etc. In the event the risk of COVID-19 increases and affects our ability to provide IT Support services or representation, we will make the best arrangements within our power to meet your specific requirement. We appreciate your understanding
From: Jermaine <***> Sent: Tuesday, October 12, 2021 9:12 AM To: Cornelius, Noegh, Vodacom South Africa <***>; Xana, Tokoza, Vodacom South Africa (External) <***>; Govender, Nolan (Business Partners), Vodacom South Africa (External) <***>; Laher, Sufyaan, Vodacom South Africa <***>; Cornelius, Noegh, Vodacom South Africa <***>; Masango, Mpho, Vodacom South Africa (External) <***>; Thobejane, Lerato, Vodacom South Africa (External) <***>; Laher, Sufyaan, Vodacom South Africa <***> Cc: Mogale, Karabo, Vodacom South Africa <***>; Thobejane, Lerato, Vodacom South Africa (External) <***>; Sylvester Meyer <***> Subject: Re: Vodacom: Service Request#SR*** has been logged with Vodacom 1940 FMC Support
Dear All
Please note the internet connection is still down since yesterday, we urgently need assistance regarding the call that was logged ,see below clients details
Regards
iTekie Logo
iTekie Line
Jermaine MEYER
Technical Director
Mobile
***
***
Phone
***
Address
277 rivonia road
website
www.itekie.com
instagram facebook twitter @itekiedotcom
This email contains privileged or confidential information and is intended only for the named recipients. If you have received this email in error or are not a named recipient, please notify the sender and destroy the email. iTekie has a COVID-19 management plan in place. We prioritize maintaining a safe workplace; encourage social distancing and uphold privacy and confidentiality for those we work with. We have reduced the need to attend your offices to necessary visits, and are minimizing in-person meetings. We have enhanced digital communications with you through telephone & web conferencing, secure email, etc. In the event the risk of COVID-19 increases and affects our ability to provide IT Support services or representation, we will make the best arrangements within our power to meet your specific requirement. We appreciate your understanding
From: Sylvester Meyer <***> Sent: Tuesday, October 12, 2021 8:53 AM To: *** <***> Cc: Mogale, Karabo, Vodacom South Africa <***>; Thobejane, Lerato, Vodacom South Africa (External) <***>; Jermaine <***> Subject: Re: Vodacom: Service Request#SR*** has been logged with Vodacom 1940 FMC Support
Good day,
This link has been down since yesterday. Can your urgently look into this ?
Regards
iTekie Logo
iTekie Line
SYLVESTER MEYER
CEO
Mobile
***
***
Phone
***
Address
377 Rivonia Boulevard, Sandton
website
www.itekie.com
instagram facebook twitter @itekiedotcom
This email contains privileged or confidential information and is intended only for the named recipients. If you have received this email in error or are not a named recipient, please notify the sender and destroy the email.
iTekie has a COVID-19 management plan in place. We prioritize maintaining a safe workplace; encourage social distancing and uphold privacy and confidentiality for those we work with. We have reduced the need to attend your offices to necessary visits, and are minimizing in-person meetings. We have enhanced digital communications with you through telephone & web conferencing, secure email, etc. In the event the risk of COVID-19 increases and affects our ability to provide IT Support services or representation, we will make the best arrangements within our power to meet your specific requirement.
We appreciate your understanding.
From: Sylvester Meyer <***> Date: Monday, 11 October 2021 at 15:21 To: *** <***> Cc: Mogale, Karabo, Vodacom South Africa <***>, Thobejane, Lerato, Vodacom South Africa (External) <***>, Jermaine <***> Subject: Re: Vodacom: Service Request#SR*** has been logged with Vodacom 1940 FMC Support
Good day,
The link is still down on MAC address : B4F58E1947F1
Please advise urgently !
iTekie Logo
iTekie Line
SYLVESTER MEYER
CEO
Mobile
***
***
Phone
***
Address
377 Rivonia Boulevard, Sandton
website
www.itekie.com
instagram facebook twitter @itekiedotcom
This email contains privileged or confidential information and is intended only for the named recipients. If you have received this email in error or are not a named recipient, please notify the sender and destroy the email.
iTekie has a COVID-19 management plan in place. We prioritize maintaining a safe workplace; encourage social distancing and uphold privacy and confidentiality for those we work with. We have reduced the need to attend your offices to necessary visits, and are minimizing in-person meetings. We have enhanced digital communications with you through telephone & web conferencing, secure email, etc. In the event the risk of COVID-19 increases and affects our ability to provide IT Support services or representation, we will make the best arrangements within our power to meet your specific requirement.
We appreciate your understanding.
From: *** <***> Date: Monday, 11 October 2021 at 12:30 To: Sylvester Meyer <***> Subject: Vodacom: Service Request#SR*** has been logged with Vodacom 1940 FMC Support
Service Request#SR*** has been logged with Vodacom 1940 FMC Support
SR Number
SR***
Abstract
Account I***
Opened
11-10-2021 12:30:03 PM
Dear
Your Incident has been logged with *** – FMC Please contact Vodacom *** FMC Support on *** should you wish to speak to a support agent regarding this Service Request.
*** FMC Support operating hours are from Monday to Sunday from 06H00 till 21h30
Regards,
Vodacom Business SME Helpdesk Support Landline +27 (0) 82 1940 Email: *** www.vodacom.co.za
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Service Request,2-M1B0M30,VSFA 1940 FMC eMail Response - SR Submit
