YM
Yongama M
1 reviews | Active since Aug 2021
27 Feb 2024, 06:49
Vodacom’s poor signal
I took a vodacom sim data router which came with a router during the Black Friday special in 2023 online. Before doing that I checked online using my location which one has coverage in my location since I’m in the rural areas. LTE was available so I took that. To cut the long story short I have been calling Vodacom to complain about the poor signal even though is cancelling the contract of which they quoted me R12,358,42 to cancel it, while I’m honouring my contract paying every month of which Vodacom is failing on their end with poor signal.
Now my biggest issue for the first time yesterday 26 Feb 2024 ever since I have been calling to complain about this issue, I spoke to a Vodacom agent who told me there is no tower in my area that is why I have so much poor signal.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Feb 2024, 07:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Feb 2024, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
YM
Yongama M's updateReviewer Update
25 Mar 2024, 08:09Vodacom did reach out to me, of which they assured me the contract will be cancelled at no fee to me. That was the 4th of March.
But again I called because the was no communication as the gentleman who told me about the cancellation told me I would receive a call in 48 hours which I did not receive until I called Vodacom.
To cut the story short from one of the managers I spoke to, he told me the contract cannot be cancelled until they can collect their device (router).
There is absolutely no communication from Vodacom as to when they will pick it up.
It’s month end now, today I’m gonna pay the contract again but I can’t use it.
How is this good service from Vodacom’s end.
But again I called because the was no communication as the gentleman who told me about the cancellation told me I would receive a call in 48 hours which I did not receive until I called Vodacom.
To cut the story short from one of the managers I spoke to, he told me the contract cannot be cancelled until they can collect their device (router).
There is absolutely no communication from Vodacom as to when they will pick it up.
It’s month end now, today I’m gonna pay the contract again but I can’t use it.
How is this good service from Vodacom’s end.
YM
Yongama M's update25 Mar 2024, 08:09
Reviewer Update
Vodacom did reach out to me, of which they assured me the contract will be cancelled at no fee to me. That was the 4th of March.
But again I called because the was no communication as the gentleman who told me about the cancellation told me I would receive a call in 48 hours which I did not receive until I called Vodacom.
To cut the story short from one of the managers I spoke to, he told me the contract cannot be cancelled until they can collect their device (router).
There is absolutely no communication from Vodacom as to when they will pick it up.
It’s month end now, today I’m gonna pay the contract again but I can’t use it.
How is this good service from Vodacom’s end.
But again I called because the was no communication as the gentleman who told me about the cancellation told me I would receive a call in 48 hours which I did not receive until I called Vodacom.
To cut the story short from one of the managers I spoke to, he told me the contract cannot be cancelled until they can collect their device (router).
There is absolutely no communication from Vodacom as to when they will pick it up.
It’s month end now, today I’m gonna pay the contract again but I can’t use it.
How is this good service from Vodacom’s end.
YM
Yongama M's updateReviewer Update
18 Apr 2024, 16:28I don't know if Vodacom doesn't respect their customers or they don't respect me.
This matter is still going on, they always promise to get back to me which they never do.
I have tried to follow all the right processes for this thing to be sorted but I'm being made a fool of, spoke to their different managers from retention department.
The recent one I called customer care and complained about the lots of money I'm paying every month for a service I'm not getting. The guy mislead me and said they will lower my payments, only to find out later it's a top up of what I'm already complaining about.
I have tried honestly to get it sorted and I'm tired, I see the only time people are taken serious is if they blow it up on their social media's
That is my next stop, this I'm taking it that route also. People need to see how many times you need to call Vodacom, the airtime I used and all those minutes but the issue is still not resolved, I'm tired!!!!
This matter is still going on, they always promise to get back to me which they never do.
I have tried to follow all the right processes for this thing to be sorted but I'm being made a fool of, spoke to their different managers from retention department.
The recent one I called customer care and complained about the lots of money I'm paying every month for a service I'm not getting. The guy mislead me and said they will lower my payments, only to find out later it's a top up of what I'm already complaining about.
I have tried honestly to get it sorted and I'm tired, I see the only time people are taken serious is if they blow it up on their social media's
That is my next stop, this I'm taking it that route also. People need to see how many times you need to call Vodacom, the airtime I used and all those minutes but the issue is still not resolved, I'm tired!!!!
YM
Yongama M's update18 Apr 2024, 16:28
Reviewer Update
I don't know if Vodacom doesn't respect their customers or they don't respect me.
This matter is still going on, they always promise to get back to me which they never do.
I have tried to follow all the right processes for this thing to be sorted but I'm being made a fool of, spoke to their different managers from retention department.
The recent one I called customer care and complained about the lots of money I'm paying every month for a service I'm not getting. The guy mislead me and said they will lower my payments, only to find out later it's a top up of what I'm already complaining about.
I have tried honestly to get it sorted and I'm tired, I see the only time people are taken serious is if they blow it up on their social media's
That is my next stop, this I'm taking it that route also. People need to see how many times you need to call Vodacom, the airtime I used and all those minutes but the issue is still not resolved, I'm tired!!!!
This matter is still going on, they always promise to get back to me which they never do.
I have tried to follow all the right processes for this thing to be sorted but I'm being made a fool of, spoke to their different managers from retention department.
The recent one I called customer care and complained about the lots of money I'm paying every month for a service I'm not getting. The guy mislead me and said they will lower my payments, only to find out later it's a top up of what I'm already complaining about.
I have tried honestly to get it sorted and I'm tired, I see the only time people are taken serious is if they blow it up on their social media's
That is my next stop, this I'm taking it that route also. People need to see how many times you need to call Vodacom, the airtime I used and all those minutes but the issue is still not resolved, I'm tired!!!!