Vodacoms poor services. AGAIN.

I can not believe that I have to post a bad review on Hello Peter to get Vodacom to correct my account. I phoned the customer care number, and I might as well have been speaking to a child still in school!

See my complaint below. Today, my account billing is at R691.99. It should be back at R452.75, before Elite Mobile messed up my account. I told you I want all the Upgrades cancelled that Elite Mobile messed up, and my account billing returned to what it was in July 2025. Please attend to this matter ASAP.

Complaint dated 2 Sept 2025 I received a call from Elite Mobile, as a contracted service provider from Vodacom. They explained to me that I am getting a new rate on my plan and will be paying less. Today, I reviewed my invoice to date and noticed that my account is R400 more than what I used to pay. I called Vodacom this morning to request a cancellation of this apparent upgrade. The Vodacom consultant said that the Bacok Office Admin will get back to me in 3-7 working days, and I should receive a reference number within the next few minutes. I did not receive the sms, and I have no idea what the progress is on this cancellation request. I would like this "'upgrade" canceled. Any assistance would be appreciated. I am not sure what the status of my request is.