VODACOM'S POOR SERVICE THROUGH EVIDENT LYING IS SHOCKING!!!!!!

I have been a customer of VODACOM since a child and was always under the impression that its the best network you can possibly have, until this week. Between my friend and i, we have spent approximately 5-6 hours on the phone with VODACOM, going to the VODACOM store to rectify an error that we did not do!! In the world we live in today, i do not know whether VODACOM customer care employees are trained to manage their job wells or as evidently based from the telephonic recordings between VODACOM and us, nobody at VODACOM knows what the hell is going. My friend had her cellphone ******, she used my cellphone to blacklist her phone however CLEVER VODACOM blacklists my phone as well!!!!!!! We have been **** to from reasons such as it takes a guy to literally click a button to unblacklist your phone, to fill in a form it will take 7 - 14 working days to fill in the form again and we will sort it out in 10 hours o back to square one - all of which VODACOM has on record. Its been since Wednesday this week and i have a blacklisted phone because of someones (who i am aware of) mentality to block a phone that was never asked to blocked. I AM GOING TO SUE VODACOM for this mess up as i run a business of my cellphone an a result i have now lost working days of business, MY COURIERS ARE ALL LOST AS COURIER SERVICES COULD NOT CONTACT ME! Is VODACOM going to compensate me for this or replace my cellphone OR SORT MY CELLPHONE OUT? Given the lies in the telephonic conversations clearly not! Us customers are just left to be bull****ted around, does VODACOM not realise the impact of their lies and bull****ting!

I am still up to now trying to contact a call centre to unblacklist my cellphone and VODACOM has not even the decency to contact either one of us to rectify the error! This is absolute bull****! If VODACOM being such a huge service provider cannot rectify something so small, it scares me to think what next can go wrong.

I feel that VODACOM has no ethics in terms of dealing with their clients and we are clearly of no priority!! All the customer care advertising and money spent on making it the best network, is absolute bull**** to me after what i have heard via the the telephone!!!!