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Tokozani P
1 reviews | Active since Jun 2023
21 Jun 2023, 09:57
Vodacom's poor service received
I took a contract phone online, and i received it on the 1st of this current month. It hasn't been activated ever since and i am about to pay for the second time now. I have made contact with them numerous times and promised to fix it, yet it hasn't been fixed. It is now the 20th, meaning that even if i do think of cancelling it, i will be charged a fee for that. How poor is such service. I have been using Vodacom for years and i hate what they are doing to me. It is disgusting! They are asking for an invoice number and all kinds of information that they should already have. I am tired of this and i will take it further. I can't be paying for a device that i am not using!
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Replies (4)
Vodacom's replyOfficial
21 Jun 2023, 10:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tokozani P's updateReviewer Update
21 Jun 2023, 10:21Please make contact with me on this number ***
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Tokozani P's update21 Jun 2023, 10:21
Reviewer Update
Please make contact with me on this number ***
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Tokozani P's updateReviewer Update
21 Jun 2023, 15:30I received a call from your Agents and still promised to fix the error and call me back before 2pm. I have not received the call back and i not surprised as it happened before. The poor service continues and i disappointed once again. I would not recommend Vodacom to anyone.
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Tokozani P's update21 Jun 2023, 15:30
Reviewer Update
I received a call from your Agents and still promised to fix the error and call me back before 2pm. I have not received the call back and i not surprised as it happened before. The poor service continues and i disappointed once again. I would not recommend Vodacom to anyone.
TP
Tokozani P's updateReviewer Update
23 Jun 2023, 08:27Surprisingly the issue hasn't been resolved. Only the Wi-Fi has been fixed, but the sim card is not activated. I just made contact with you a few minutes ago and the agent dropped my line twice after asking to speak to a line manager. Apparently, that means that I can only access the Wi-Fi for now until the sim card is finally working. Your customer services agents are very unprofessional and i am still surprised why they hang up on me.
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Tokozani P's update23 Jun 2023, 08:27
Reviewer Update
Surprisingly the issue hasn't been resolved. Only the Wi-Fi has been fixed, but the sim card is not activated. I just made contact with you a few minutes ago and the agent dropped my line twice after asking to speak to a line manager. Apparently, that means that I can only access the Wi-Fi for now until the sim card is finally working. Your customer services agents are very unprofessional and i am still surprised why they hang up on me.