Vodacom's poor service is here to stay.

Adding on to a previous post about their pathetic service when dealing with an insurance claim, finally made som progress but had to arrange with the store to send the salvage unit to vodacom insurance to process the payment. Spoke with Patrick at the Vodacom store in Secunda on Thursday morning (11 June) to please send the savalge unit to Vodacom Insurance so that they can process the payment. Yesterday (16June) vodacom insurance phones me and asks where the salvage unit was i explained it has been with the store since 23May but they said the store was not answering thwir phones, luckily I was close to the store so popped in to get an update only to be told to "call tomorrow" because Patrick was not in. I called this morning (Wed 17 June) to follow up only to be told the phone will be sent today !? Wow, almost another week went by with absolutely no progress what so ever ! How do you guys tolerate such pathetic service ?