Vodacom’s poor service delivery

I feel compelled to share my deeply frustrating experience with Vodacom during our recent move and Fibre setup.

Our Fibre was installed on 16 April, yet we only received the router on 12 May—a delay of nearly a month, which is completely unacceptable. Despite making daily calls to the call centre and engaging with two managers, the process remained disorganised and inefficient. Communication was poor, with different agents providing inconsistent information and a clear lack of coordination across departments.

I even escalated the matter by emailing the CEO and their second-in-command, but disappointingly, received no response.

The overall support structure—from customer service to courier delivery—is severely lacking. Vodacom’s chosen courier, RAM, does not deliver on weekends or public holidays and I was informed this is due to Vodacom’s unwillingness to cover the additional cost. This only added to the delay and frustration.

While I prefer not to dwell in negativity, I genuinely would not recommend Vodacom based on this experience.