Vodacom's poor service delivery

On the 25.06.2020, i sign up for Vodacom's promotional data package called "Vodacom Fibre Broadband Vuma Aerial Promotion 20MBPS Plan", i have been busy liaising via email to a certain Ms. LydellChetty and Mr. Chad Butler regarding my sign up to contract ***-059223/Rev:1, to date i still have not received any confirmation from Vodacom with regards to when will the installation take place and arranging for the Debit order set up, so that i can be able to pay them for services rendered. Every time i try call Vodacom on 082135, my call is forever dropped, and i cannot seem to get through to engage with a service consultant. it feels like i have to FORCE them to sign me up for a service which they are promoting to offer to interested clients. i wonder if their CEO knows that this is how they are treating a loyal customer like myself who has been with Vodacom for more than 20years!?