Vodacom's poor service

Vodacom Fibre and their client service is the most disgusting service i ever have received and would not recommend it to anyone. Fibre has been installed since May 2021 it however never worked but vodacom deducted via debit order. Numerous complaints has been logged whereby service requests tickets are being open and closed without the problem being solved. Fibre only started working from 7 August 2021. I numerously phoned vodacom to request a refund for the period before 7 August that the fibre never worked however promises are being made that a so called Christie is the vodacom agent dealing with my query. Since 7 August 2021 the so called Christie never contacted me, whenever i call vodaom it is just an empty promise after an empty promise without my complaint being adressed. I even got to a point whereby i indicate that they should cancel my deal with vodacom, however, was immediately provided with a cancellation clause and fees that you will be liable however for +/- 6 months my quiry does not get solved