AM
Alice M

1 reviews | Active since Apr 2018

13 Apr 2018, 16:40

Vodacom's Poor Service!

I feel so let down by Vodacom...A consultant by the name of Thembiso Gumede called me and offered me a cellphone contract which I was excited about. Then, 2 days later, a day before they had to come and deliver, the Vodacom Department that deals with verifying and signing a deal off called me to tell me that their consultant had offered me a different deal than that we had spoken about and for that, they had to cancel it.

I rang to try and apply for a new contract, only to be told that I could not do that, as I had to wait for 3 months to go by.

I am feeling let down and angry infact, as this phone is on promotion for just this month at Vodacom. I do not understand why I have to be implicated for a mistake that I did not make. A mistake made by their very own consultant.

Dear Vodacom...What poor service!!!

0
Replies (2)
Vodacom
Vodacom's reply13 Apr 2018, 16:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AM
Alice M's update13 Apr 2018, 16:50
Reviewer Update
I was contacted by a call and when I rang vodacom again, trying to re-apply for a contract, I was told I could not do so. To think I have been using your network for the past 10 years or so and have never been let down by you actually has me wondering if I should even continue with you.