1 reviews | Active since Apr 2018
Vodacom's Poor Service!
I feel so let down by Vodacom...A consultant by the name of Thembiso Gumede called me and offered me a cellphone contract which I was excited about. Then, 2 days later, a day before they had to come and deliver, the Vodacom Department that deals with verifying and signing a deal off called me to tell me that their consultant had offered me a different deal than that we had spoken about and for that, they had to cancel it.
I rang to try and apply for a new contract, only to be told that I could not do that, as I had to wait for 3 months to go by.
I am feeling let down and angry infact, as this phone is on promotion for just this month at Vodacom. I do not understand why I have to be implicated for a mistake that I did not make. A mistake made by their very own consultant.
Dear Vodacom...What poor service!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
