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Daniel C
1 reviews | Active since Mar 2021
09 Mar 2021, 10:23
Vodacom's poor customer service
I need to retrieve an old number that has recently been recycled as it was not used for a while. This number has been used by my business for more than 25 years. Vodacom has no interest in even trying to accommodate their customers. I would like to get this number back as it is clearly not being used by someone else. I have had no joy in all my efforts in trying to get this number back in my possession. Very disappointed that one of the biggest telecommunications companies cannot assist with a simple request like this.
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Vodacom's replyOfficial
09 Mar 2021, 10:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Mar 2021, 10:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Daniel C's updateReviewer Update
10 Mar 2021, 16:10I got optimistic when I heard back from Vodacom, only to get a response on my review that the number cannot be reactivated due to the sim being inactive. No one tried to call me or offer any further solutions, which I find pathetic. I did not turn the sim.inactive they did when they recycled the number. The number is in their possession on their system, how hard can it be to reassign the number to me using a new sim card. I am even more disappointed now then I was before.
DC
Daniel C's update10 Mar 2021, 16:10
Reviewer Update
I got optimistic when I heard back from Vodacom, only to get a response on my review that the number cannot be reactivated due to the sim being inactive. No one tried to call me or offer any further solutions, which I find pathetic. I did not turn the sim.inactive they did when they recycled the number. The number is in their possession on their system, how hard can it be to reassign the number to me using a new sim card. I am even more disappointed now then I was before.