VODACOM'S POOR CUSTOMER SERVICE

I have a data contract with vodacom that I pay for monthly. this data contract is used by a family member. In September 2023, I discovered that they had added 2 Recurring Whatsapp tickets to the number without my consent.

I called Vodacom and asked them to remove it. They agreed after a lot of back and forth. So to begin with this was done WITHOUT MY CONSENT, ADDING A SERVICE TO A LINE I PAY FOR !

I DID NOT MAKE A BIG DEAL ABOUT THE CONSENT AND JUST LEFT IT. NOW I CHECK MY OCTOBER BILL AND ONCE AGAIN THEY HAVE ADDED IT, 2 RECURRING WHATSAPP TICKETS - AGAIN AFTER I ASKED IT TO BE REMOVED. NOW I HAVE TO WASTE TIME AND ENERGY ASKING THEM TO DO IT AGAIN AND LIELY THEY WONT DO IT. I AM LEFT WITH NO CHOICE BUT TO CANCEL THIS DATA CONTRACT POOR POOR POOOR POOO SERVICE VODACOM. SIES. AND THIS IS NOT MY FIRST BAD EXPERIENCE WITH YOU.