NP
Nelis P

1 reviews | Active since Mar 2019

07 Mar 2019, 12:51

Vodacoms poor customer care

I have two Vodacom contracts. I upgraded my cell phone in October 2018, but Vodacom upgraded my data line (ipad) instead. And subsequently my cell phone too! So for almost 6 months ive been paying for a second contract that im not using. Ive been trying to cancel the data line contract for the entire time. They “migrated” the data line to the original contract it was on, BUT I HAD TO PAY FOR THAT TOO. Their mistake but i have to pay. The vodacom store has been making promises to sort it out, still nothing. They dont respond to emails, the manager not taking my calls. And i cant cancel the data line, cause “its not time yet”. Last month my bill was more than R5700, this month already more than R4300. For something im NOT USING. Vodacom is the worst, they have no customer care whatsoever. Like I say, its been going on for 6 months now!! And I just have to keep paying!!!!

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Replies (3)
Vodacom
Vodacom's reply07 Mar 2019, 13:13
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Mar 2019, 12:34
Official
 Dear Nelis 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

NP
Nelis P's update02 Apr 2019, 11:25
Reviewer Update
Ok Vodacom fails yet again!! After ive been promised that everything is FINALLY sorted out and that i have a credit with Vodacom for R13000 (i have the email as proof), Vodacom billed me an amount of R15545,86 for this month!!!!!! This despite my bill that n received of R1553 for March!! Vodacom ive reached the end now. This has been going on since OCTOBER 2018!!! And every time its just promises promises. And Customer Care is unable to assist, as usual! Ive reached an endpoint now and consider cancelling my debit order