Vodacom's Pathetic Service Service

I upgraded in December and received the parcel on the 20th. Only the SIM card was in the package and I did not receive the router as per my request. According to the weight of the package,a router could not have been included. My mistake,I did not open the package infront of the courier,but phoned Vodacom as soon as I saw it was not in the package. Since then I've been struggling to get a final answer from Vodacom. I just want them to send me the router. I dealt with Kedi,who is the supervisor at upgrades,she couldn't help me and I had to phone her back all the time after she made promises to phone me back and give me feedback. I then requested to speak to the manager Philip Moleke,just as pathetic,was suppose to get a final answer from him yesterday,but he is now also ignoring me. Left 3 messages today with no success. So frustrated and honestly don't know what to do anymore. Also been paying for the calls I've making as my number has been temporarily blocked cause I phone upgrades too much,all because of people who can't do their wor**** Send an email to customer care,only received the automatic response,no one bothered to mail me back. This is the poorest service I have EVER received!!!