VODACOM'S Pathetic Service Levels is shocking.

We have no fibre connection for the past 5 days. I have called Vodacom 3 times a day for assistance to get connected with absolutely no assistance or resolution. Katlego the technical person assigned to my case is simply doing ABSOLUTELY NOTHING! which his ****orkers have agreed with on my telephonic calls. Vodacom is refusing to send out a technician and want to fault find and trouble shoot over the phone with me for an hour each time i call. VODACOM I WILL CANCEL THIS CONTRACT AND MY DEBIT IF I GET NO ASSISTANCE and this is not RESOLVED IN 24 hours.