Vodacom’s Pathetic Service - I would never use this company again!

I recently app**** for an Online upgrade. It’s now the third week since I app**** my parcel was “sent” twice and I didn’t know receive it. There was no urgency when I called. They sent the incorrect information to Ram Couriers when I contacted the courier I received pathetic customer service. According to the customer service they are supposed to return the parcel after 3 attempts. I literally have evidence of 1 attempt when I called back they had already sent my parcel back to Vodacome. After contacting Vodacom I received voice prompt after voice prompt the. Transferred to various different departments by the most uninterested consultants after the 4th call I was able to somehow get a decent response however still not sufficient ownership to understand my problem and was just left “hanging” no attempt to better the situation or to help me. I was told that the Vodacom consultant I spoke to on Saturday did not update my address information correctly with Ram Couriers and therefore my parcel was returned. At this point I still do not sense the urgency in resolving this matter and feel disregarded.

I am very keen to see if the debit order for the upgrade amount will come off my bank account considering Vodacoms pathetic service and the fact I did t have my phone for the month!

I have 4 other contacts with MTN and never experienced this level of pathetic service as I experienced with Vodacom. I will recommend that you rather use MTN as their service is MUCH better.