Vodacoms pathetic service has now left me with extra to pay for.

I phoned vodacom to change banking details. I specifically asked the call centre agent who was handling this task to verify from which account the next debit order will be debited from (old account or new account). On NUMEROUS occasions during the call we were told with confirmation that the debit order will still go off the old account due to us calling in too late for the debit order to change with immediate effect. Yet, vodacom has now debited the NEW account leaving the amount reversed and me having to pay a penalty.

Vodacoms Call centre agents are not fully trained and offer pathetic service! Can't believe anything they confirm to you!