Vodacom’s pathetic service

Good day

I’ve have now tried phoning countless times but during all the calls the call gets cut off. I’m trying to query my account as it is now in the arrears because during the month of March I phoned Vodacom to convert my number from contract to prepaid which should’ve been active from the 30th of April 2021 (clearly this has not been done as the old bank account is still being debited but keeps bouncing) secondly I asked for the bank details to be changed on the account (clearly this hasn’t been done either). The service you get from some agents is really appalling to say the least. I keep getting transferred from department to department who can’t seem to help me. Today when I tried phoning again, I find out that the account had now been penalized due no payments. The service of a company this size is really pathetic and you should train your consultant better.