DC
Dwayne C

1 reviews | Active since Nov 2016

22 Nov 2021, 22:01

Vodacom's Pathetic Service

Poor service delivery from a company such as Vodacom. Sorted out the fibre contract for my home at the end of October. They came to install the fibre on the 1st November 2021, which was a poor and untidy installation where the contractor doing the installation was rude and when I pointed out the pathetic job he had done, just kept quite. I asked them to take out everything and requested Vodacom to send a new team to install the fibre. Made two calls to their call center after the 1st November 2021 to follow up on the installation where the two agents sent feedback to someone named Nonthando to send out a team for installation. Its now the 22nd November 2021 and still no feedback on when they will send someone to install the fibre for my home. It's really disappointing for such a big telecommunications company to provide absolutely poor service. I wouldn't recommend this company to anyone.

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2021, 06:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team