VODACOMS PATHETIC SERVICE

I recently app**** for a contract online with Vodacom. I received my phone on Monday. On my application I specifically said that I would like to use my pre-paid number. To my surprise they issued me with a new number which I DID NOT ask for as I have multiple existing numbers and contracts with Vodacom. When I called their call centre over 5 times on Tuesday, I kept getting the same answer that I need to return the phone and start a new application. At this point I had already transferred all my data to the new phone and I am not willing to send back the phone that they messed up in the first place. This is my first issue.

The second issue is we put that number I did not want into a cheap phone worth less than R1500. Then they have the audacity to tell me when I called just now they cannot move the free insurance on my R30 000 phone which is the actual device that needs cover and they are giving me free insurance on the pathetic R1500 phone that the sim is in.

I AM NOT ACCEPTING THIS. YOU GUYS NEED TO 1. FIX MY CONTRACT TO MY PREPAID NUMBER I HAD REQUESTED ORIGINALLY AND 2. MAKE SURE THAT THE CORRECT Z FLIP IS COVERED AND NOT A MEASLY R1500 PHONE.

I AM A VODACOM RED CUSTOMER WITH MULTIPLE CONTRACTS AND THIS IS THE SERVICE I GET???? UNHELPFUL AGENTS THAT ARE NOT WILLING TO ASSIST???? WHERE IS THE TCF IN THIS?

DO BETTER VODACOM.

I EXPECT A RESPONSE BEFORE THE END OF TODAY CONFIRMING MY REQUESTS WILL BE FULFILLED!!!