KN
Keaton N
1 reviews | Active since Jul 2012
04 Mar 2024, 13:43
Vodacom's pathetic service!
My Mom passed away last year, and her contract was supposedly moved over to my account. I spoke to Victor Maritz who assured me that this was done. This all occurred last year August/September 2023. Since then, I was under the impression that everything was sorted as per the emails I received. In March 2024, my number was disconnected. Right now I cannot make any calls or receive any calls and this has impacted my work. I have been a loyal customer of Vodacom for years and I am appalled by this service. My contact details: ***,za , my number does not work, just reminding the reader of this post, since the basic requirement for processing has been misunderstood previously.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Mar 2024, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Mar 2024, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KN
Keaton N's updateReviewer Update
04 Mar 2024, 14:00I have provided my email for contact. Will be awaiting the solution.
KN
Keaton N's update04 Mar 2024, 14:00
Reviewer Update
I have provided my email for contact. Will be awaiting the solution.
KN
Keaton N's updateReviewer Update
08 Mar 2024, 11:57I think you are very misunderstood regarding this query!!!! This is actually such a BS reply. I have gone through this process; the change was supposed to be done on in August 2023. It was indicated to me that it will be done, now my number does not work. Here you are telling me that I must contact the deceased dept. Such pathetic service, instead of actually asking me what transpired, investigating to see if your complaints division can remedy the situation and assist me. This is now a week that I cannot make calls and recieve calls because SOMEONE didnt do their job. It is perfect;ly fine. I will change my number and move everything to another service provider. Its much simpler than dealing with your utter BS service!!!
KN
Keaton N's update08 Mar 2024, 11:57
Reviewer Update
I think you are very misunderstood regarding this query!!!! This is actually such a BS reply. I have gone through this process; the change was supposed to be done on in August 2023. It was indicated to me that it will be done, now my number does not work. Here you are telling me that I must contact the deceased dept. Such pathetic service, instead of actually asking me what transpired, investigating to see if your complaints division can remedy the situation and assist me. This is now a week that I cannot make calls and recieve calls because SOMEONE didnt do their job. It is perfect;ly fine. I will change my number and move everything to another service provider. Its much simpler than dealing with your utter BS service!!!