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Nirendrin N
1 reviews | Active since Apr 2022
25 Apr 2022, 09:09
Vodacoms pathetic service
I done a upgrade with Vodacom on the 13/03/2022 and till date the contract was not activated. I many many calls to resolve this issue and was always given a different excuse. To contact Vodacom or speak to someone who can assist you is worst than our current government. I am so disappointed that I want to cancel my contract and move to another network. I have been with Vodacom all my life and this was really pathetic service. There's no way you can get hold of anyone of authority to assist you. There staff is definitely not trained.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Apr 2022, 10:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Apr 2022, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Nirendrin N's updateReviewer Update
25 Apr 2022, 16:18That's what is said to me '' we will contact you to resolve the problem'' and no one makes contact. Customer service and the mistakes made by Vodacom is a big problem.
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Nirendrin N's update25 Apr 2022, 16:18
Reviewer Update
That's what is said to me '' we will contact you to resolve the problem'' and no one makes contact. Customer service and the mistakes made by Vodacom is a big problem.
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Nirendrin N's updateReviewer Update
03 May 2022, 09:22My problem is still not resolved even after my complaint. Surely this company Vodacom does not care. It's really frustrating to deal with Vodacom. Does this problem occurs due to poor staff training that customers are always inconvenience.
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Nirendrin N's update03 May 2022, 09:22
Reviewer Update
My problem is still not resolved even after my complaint. Surely this company Vodacom does not care. It's really frustrating to deal with Vodacom. Does this problem occurs due to poor staff training that customers are always inconvenience.