Vodacoms pathetic service

So here we we go again! After my recent negative review, I received an apologetic call for a senior member, with an admission that the consultant did not follow my instructions. To compensate me they offered a reduced rate with more benefits + reduced premium for the next 2 years. So I must now go another 2 years on an already 18 month old device . No new device was offered - but contract extended again! To cap it all, today I found my new allocation of R150 Airtime has disappeared. Just another day with this problematic supplier. I have been considering changing to another service supplier, but I don't think that another provider will be any better. Very frustrated client