Vodacom's pathetic service!
Extra invoice of almost R2000.00 was sent to us.
We lodged a complaint with the back office, and a consultant called us to say that there was a mistake on the account, but they will issue a credit note for that. Two weeks after the call, it still has not been done.
We want to pay our account, but will not do so until it has been sorted out.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
As discussed.
The above post has been attended to and feedback has been provided.
Kind Regards
CJ
Good Day
As discussed.
The above post has been attended to and feedback has been provided.
Kind Regards
CJ