VODACOM'S PATHETIC SERVICE

I am severely disappointed and livid with the service I have been getting from VODACOM and VODACOM BOULDERS SHOPPING CENTRE!! Since I upgraded my phone late last year, VODACOM has been over debiting me nearly EVERY MONTH. Within the first month they over debited me with over a R1 000.00!! I lodged a complaint at a vodacom store who advised they will log a call and someone will get back to me. No-one got back to me, in fact, I had to follow up numerous times, spending 30 to 40 minutes on the phone every time trying to explain my accounts query, every time being told they will log a call and someone WILL phone me back. Needless to say, no-one ever did. I spoke to several managers, who also guaranteed to call me back and refused to give me their direct line in order for me to follow up because "it is impossible that someone will fail to call me back". To date I have not received any real feedback from them and have since been over debited by A FEW HUNDRED RAND nearly EVERY MONTH!!

I went to VODACOM BOULDERS today to do a sim swap and attemt to query my account, yet again, after my handbag had been ******. They REFUSED to assist me, in fact, the manager went so far as to TELL ME they WILL NOT ASSIST ME, THANK YOU, GOODBYE!!. To date I have been unable to properly query my account on the numerous overdebits as VODACOM has now stopped emailing me my statements and does everything in their power to frustrate any sort of query I submit.

The next time VODACOM receives communication from me it will be in the form of a SUMMONS FROM THE SHERIFF for all the outstanding money owed to me.