Vodacom's pathetic service

On 10 March 2026 I noticed 2 x e-mails and an SMS from Vodacom on my phone. I did not reply or respond as I was travelling and haven’t spoken to anybody at Vodacom for months. On 11 March 2026 I noticed that R78.99 was withdrawn / deducted from my bank account by debit order from Vodacom. I did not authorise this withdrawal from my bank account. On 16 March 2026 I visited the Vodacom shop at Somerset Mall hoping that they will be able to assist in resolving the above. They advised me to phone Vodacom (***). After several attempts to speak to a human being at Vodacom I eventually ended up speaking to Boniswa who assisted by advising that an upgrade was done on my account on 10 March 2026. I advised her that I am not aware of such upgrade, and also that I did not authorise the withdrawal of any funds from my account. An affidavit with supporting documents was sent to Vodacom ***** division as requested. Last I heared from them was Wednesday 18 March 2026. Today at +-13h46 I received a notification on my phone stating SIM not provisioned. I went to the Vodacom franchise at Somerset Mall to assist. They advised that the Vodacom system shows that my phone number was deleted from their systems. Vodacom Somerset Mall tried phoning the head office to try and resolve the matter. When getting through to a human being the calls were dropped a couple of times. I left the Vodacom shop after about 90 minutes as even they battle to contact a human being in Vodacom head office. Vodacom Customer Care then phoned on my wife's phone trying to assist. I explained everything, I was asked to hold while they escalate the matter. After holding on for anything between 10 to 15 minutes, I was informed that the matters needs to escalated again and that it could take between 48 hours and 7 working days. In the meantime I don’t have a phone number. I trust that Vodacom will reimburse me for the length of time that I can’t use the services as per my contract