ZR
Zakir R
1 reviews | Active since Dec 2019
17 Dec 2019, 10:49
Vodacom's pathetic pre-sale customer service!
Pathetic pre-sale customer service. Contact centre (facebook chat) utterly useless. I've already begun moving my existing business to MTN. I have also begun helping my family members with the same move. Vodacom has dropped the ball far too many times. Time to move!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Dec 2019, 11:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Dec 2019, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZR
Zakir R's updateReviewer Update
22 Dec 2019, 14:38Last reply received from vodacom was on the 17/12/2019 advising that a consultant will be in touch with me. I guess contact is being made via a ***eon because i'm still waiting. Yet again, vodacom displays Zero respect for their clients but has no problem with charging exorbitant amounts for their data and voice services.
ZR
Zakir R's update22 Dec 2019, 14:38
Reviewer Update
Last reply received from vodacom was on the 17/12/2019 advising that a consultant will be in touch with me. I guess contact is being made via a ***eon because i'm still waiting. Yet again, vodacom displays Zero respect for their clients but has no problem with charging exorbitant amounts for their data and voice services.
Vodacom's replyOfficial
06 Jan 2020, 09:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply06 Jan 2020, 09:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team