JV
Johan V
1 reviews | Active since Aug 2012
02 Mar 2021, 20:15
VODACOM'S PATHETIC CUSTOMER CARE AND INCOMPETENCE
SINCE THE 18TH OF FEBRUARY no one has gotten back to me. I've called countless times. Pathetic service. I don't know if Vodacom staff are lazy or simply ***********, but this is ridiculous. I've has this issue since BEGINNING OF FEBRUARY.
READ THIS: MY VODACOM SIM IS LOCKED, I NEED A SIM SWAP. THEREFORE, NUMBER DOES NOT WORK. YOU CAN'T CALL ME ON THAT NUMBER. I EMAILED YOU A CONTACT NUMBER, YOU ALSO HAVE AN EMAIL YOU CAN USE.
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Replies (1)Vodacom's replyOfficial
03 Mar 2021, 07:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2021, 07:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
