TW
Taneel W

1 reviews | Active since Aug 2021

05 Aug 2021, 16:02

Vodacoms pathetic and disgusting service

I am furious! Fibre came back on at 10pm last night after being off for 2 days . Its just gone off again at 2pm now.

We are so sick and tired of Vodacom and your sloppy attitude and disgusting service.

The entire neighbourhood of Kibler Park near my house is down again and I called vodacom and the consultant has the audacity to say that your turnaround time is 24 hours.

24 hours? Seriously. I have children homeschooling and we are running a business. Which because of Vodacom we are now haemorrhaging money. If covid hasn't knocked us off our feet and looting killed our business again now vodacom. When do we as customers get relief. I want a full refund for the days that we have sat without WiFi.

I want answers Now and I want this fibre fixed ASAP! I want to know when the technicians will be here.

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2021, 07:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team