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Dian B

1 reviews | Active since Nov 2017

16 Nov 2017, 19:18

Vodacom's Out Of Box failure lie.

Got a Huawei P10 on Contract from Vodacom Lichtenburg. Recieved the phone on Friday the 3rd of November. 5 days later i heard the speaker have a scratching /cracking sound. Sent it in for evaluiation and the phone came back. OBF rejected. According to Vodacom the phone has no problem. Are you so greedy to even lie in a contract. Am i supposed to pay the contract amount for 24 months for a faulty phone. And guess what. Vodacom tells me that the phone was tested and there is NOTHING wrong with it.. I would not recomend Vodacom to ANYONE compared to the service i have recieved from MTN. Thanks for NOTHING Vodacom.

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Replies (2)
Vodacom
Vodacom's reply17 Nov 2017, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Nov 2017, 08:11
Official

Dear Dian

Kindly be advised feedback has been provided to you via email.

Have a pleasant day further!

Regards,

RJ