Vodacoms online team renders pathetic services

I have now lost hope in vodacom! I am being taken from pillar to post, I call the online team and they promise to call me back but eventually never call back. All because of a mistake one of their consultants made on my contract order. Now I am the one suffering the consequences. I was told that my ordered device will be picked up by Ram so that a reversal of my contract could be done and then they will help me get a new order.

Now they tell me I can't get the hauwei P20 lite phone on the price I got when I first app**** on the 3rd February which was at R249 with R165 airtime, 10GB once off data and Bluetooth headsets. They say the price has gone up, like whose fault is it, I app**** and received a phone with that price, the only problem was that the consultant failed to use my prepaid vodacom number as a contract number, so vodacom suggested I bring back the device so they do a reversal. Again they telling me that they don't have the accessories which is the Bluetooth headsets!

All I am asking is please give back the phone that you came to pick up for the reversal because it has the accessories. Seems like vodacom doesn't take us their customers seriously.

I am giving up on this network, they have inconvenienced me a lot and stressed me out in this whole thing, all because of a consultant that failed to do their work.

I spoke to Regina, who is Dwayne Naidoo's manager, requesting help but till this day she hasn't helped me resolve this.

Vodacom online team service is pathetic.