CG
Chris G

1 reviews | Active since Jan 2024

12 Jan 2024, 05:46

Vodacom's online store, Vodashop is a joke

Vodastore online shop is a joke Vodastore online shop does not work at all Vodastore online store is a absolute joke. Bought R1500 worth of Black Friday specials. Still waiting for delivery. No one at Vodacom replies on any one of their email adresses. If you are lucky enough to get through to someone, Vodacom only blames a third party supplier. On Instagram, the AI robot only tells you repeatedly to be patient. If you phone, the phone is dropped or you are told that they are still waiting for feedback from the third party supplier and there is nothing they can do. The third party supplier only has a email adress and no contact number?!?! How are they unable to track a order???? Rather buy through Takealot that actually works.

0
Replies (1)
Vodacom
Vodacom's reply12 Jan 2024, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team