Vodacom’s online Poor after sale and cancellation services

I have purchased a cell phone online.

Phone got delivered. Then I’ve realised that the package of the contract is not want I wanted.

All good and well. I contacted Vodacom’s after service team to hear If my package can be changed. They advised this can’t happen and that I should cancel the contract and reply with the different packages that I wanted.

I contact the team to cancel the contract. Since then I’ve been battling with the Corrier service regarding collection.

I’ve made the necessary arrangements with the courier company to work from home on the 3 days to ensure that I would be present for them to collect the phone.

However on all occasions the courier did not pitch. I’ve also ask why could the courier not collect in the morning. I was there advised that the courier does not collect in the mornings as they have medication to deliver in the morning.

Point 2. I’ve also mentioned to the courier to contact me 30 min before so that I can leave work to ensure I’m home for their collection of the device.

After making all this arrangements with the courier company. I’ve not heard from them in a week.

This is totally poor device from both Vodacom and the courier company.

Vodacom needs to ensure that they partner with companies that have the customer first and service approach like its instore.

Vodacom online is giving the Vodafone brand a bad name.