VODACOM'S NOT TRANSPARENT WITH CLIENT

Vodacom after sales you can't believe what manager's promise you !!! KIM a manager promised to call me on the 27th Dec 2023 regarding a query from from the 6th of December. I upgraded my contacts by a consultant named Rebecca and was told there is stock ,a week later no delivery then a manager Revees Naidoo canceled my contract and said he will arrange to upgrade at a store by he he got back to me .Then the consultant re proceeded my didn't disclose that she put me on a contract with a higher premium and with no watch where my original contract was with a watch and lower premium.

Guys do you think it's fair that Vodacom slips up with service ,tells the client wrong information,make the client wait and also calls numerous times and then makes the client pay extra for all there mistake !!!!

This experience is horrible because as a client I did nothing wrong accept letting vodacom take advantage of their client who just wanted to upgrade their contract. It's also very frustrating to know that these companies get away with these matters yet we clients pay for these services. VODACOM DISAPPOINTS !!!!