AS
Andre S
1 reviews | Active since Jan 2019
11 Jan 2019, 10:57
VODACOM's non-existing customer care
I have been trying to have my deceased fathers number transferred to a new sim card after vodacom disconnected the old sim card for a week now. I have spent at least 3 hours on with customer care everyday!! With empty promises! I go through the same routine daily, *********** agent then *********** supervisor (which is a nightmare to get a hold of because they are always in meetings) followed by "my supervisor will listen to previous call and then someone will contact you within an hour" This is the worst service I have ever received" Considering this is a service fueled industry of a multi-million rand company...... PLEASE PROVIDE SOME SERVICE!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jan 2019, 11:03Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2019, 11:03
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Andre S's updateReviewer Update
11 Jan 2019, 17:43Still nothing!!!!!!!
AS
Andre S's update11 Jan 2019, 17:43
Reviewer Update
Still nothing!!!!!!!
Vodacom's replyOfficial
14 Jan 2019, 12:24 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that you were not available to take our call. Please call ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team
Vodacom's reply14 Jan 2019, 12:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that you were not available to take our call. Please call ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team