BH
Benjamin H
1 reviews | Active since May 2018
26 Jan 2023, 12:35
Vodacom's Network in Vaalpark off during loadshedding
I'm residing in Vaalpark in Sasolburg. Since Monday 23 January during loadshedding the towers providing internet signals go off immediately. This is not supposed to happen as Vodacom must be committed to provide continuous internet service in spite of loadshedding. Their signal towers in Vaalpark must have back-up power supply system albeit working for at least 3 hours during loadshedding. Consequently I cannot work from home using Vodacom's internet network.
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Replies (3)
Vodacom's replyOfficial
26 Jan 2023, 13:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jan 2023, 13:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BH
Benjamin H's updateReviewer Update
26 Jan 2023, 17:39Thank you Vodacom!
During the current loadshedding period from 16:00 to 18:30 service has returned to normal.
During the current loadshedding period from 16:00 to 18:30 service has returned to normal.
BH
Benjamin H's update26 Jan 2023, 17:39
Reviewer Update
Thank you Vodacom!
During the current loadshedding period from 16:00 to 18:30 service has returned to normal.
During the current loadshedding period from 16:00 to 18:30 service has returned to normal.
Vodacom's replyOfficial
30 Jan 2023, 16:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2023, 16:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team