Vodacom’s Negligence Has Damaged My Credit Record – No Resolution

I am extremely disappointed and frustrated with Vodacom’s handling of my account and the ongoing negative impact it has had on my credit profile.

In 2023, I requested a premature cancellation quotation, paid the full lump sum as quoted, and closed my Vodacom account. Their own statement shows that the final debit order was covered in that payment. Despite this, Vodacom charged me an additional R100 after the account had already been settled — with no explanation provided.

I contacted their legal department multiple times to request clarity and a proper statement explaining this charge. Not only did they fail to respond meaningfully, but they also sent me someone else’s customer statement — a shocking breach of client confidentiality and data protection!

I’ve also requested escalations, but the query has since been closed without any resolution.

Even more concerning, this unexplained charge resulted in my account being listed as unpaid, which has severely affected my credit score. Only in June 2025 — after continuous follow-ups — did Vodacom write off the amount, but my credit record still reflects negatively.

Vodacom has failed to take accountability and correct the damage they’ve caused.

I urge others to be cautious when closing accounts with Vodacom — even when you follow their process correctly, you can still end up paying the price.